PRIVACY POLICY

Welcome to Oraculum.chat ("we," "us," "our," or "the Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, chat services, and related products ("the Services").

By accessing or using Oraculum.chat, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of the Service.

1. Purpose and Scope

This policy applies to all users and visitors of Oraculum.chat, including paid subscribers and free trial users.

It describes how your data is processed in compliance with:

• General Data Protection Regulation (GDPR – EU 2016/679)
• California Consumer Privacy Act (CCPA – 2018)
• Other applicable data protection laws

2. Information We Collect

We may collect and process the following types of data:

a. Personal Information You Provide

• Full name, email address, and contact details
• Account credentials (username, password)
• Payment details (handled securely by third-party payment processors)
• Messages, inputs, and content you share in the AI chat
• Feedback, support requests, or survey responses

b. Automatically Collected Data

• IP address, browser type, device ID, and operating system
• Date/time of access, session duration, and usage patterns
• Referring URLs and navigation data
• Cookies, pixels, and analytics tags used to enhance user experience

c. Sensitive Information

You may voluntarily input spiritual or religious content in the chat. Such data is processed anonymously for providing responses and not used for profiling or marketing.

3. How We Use Your Information

We use collected data to:

• Provide and personalize our AI-based spiritual services
• Process payments and manage subscriptions
• Maintain security, fraud prevention, and system performance
• Communicate service updates, promotions, or administrative messages
• Analyze trends to improve AI accuracy and user experience
• Comply with legal, financial, and regulatory requirements

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under GDPR, we process your personal data under the following legal grounds:

• Consent: For chat interactions and marketing communication
• Contractual necessity: For paid services and subscriptions
• Legitimate interests: For improving our systems and preventing fraud
• Legal obligation: To comply with tax or regulatory requirements

You may withdraw consent at any time by contacting us at info@oraculum.chat

5. Payments and Third-Party Services

Payments are handled by trusted third-party processors such as Stripe or PayPal. We do not store your full payment information.

Third-party services integrated into Oraculum.chat (e.g., analytics, hosting, chat APIs) follow their own privacy practices, which comply with applicable regulations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users and maintain sessions
• Remember preferences and improve UX
• Collect analytics (Google Analytics or equivalent)
• Deliver relevant promotions

You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.

7. AI Transparency

8. Data Sharing and Disclosure

We may share your data only in these cases:

• With service providers (hosting, analytics, payment processors) under strict confidentiality
• With legal authorities, if required by law or for the protection of users and the platform
• In business transfers (merger, acquisition, or asset sale), provided privacy safeguards remain intact

We do not share or sell user data for advertising purposes.

9. Data Retention

Your personal information will be retained only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Chat logs are anonymized and may be deleted upon request. When no longer needed, data is securely deleted or anonymized.

10. Data Security

We apply strong security measures to protect your data:

• Encryption in transit (SSL/TLS) and at rest
• Firewalls and intrusion detection systems
• Restricted administrative access
• Regular vulnerability testing and system audits

Note: Despite these measures, no system is completely secure, and we cannot guarantee absolute protection.

11. Data Transfers Across Borders

Your data may be processed outside your country of residence, including in the United States, the European Union, or other jurisdictions. We ensure that such transfers comply with GDPR using standard contractual clauses or equivalent safeguards.

12. Your Rights

Depending on your jurisdiction, you have the right to:

• Access, correct, or delete your personal data
• Request a copy of your stored data (data portability)
• Object to or restrict processing
• Withdraw consent at any time
• File a complaint with a supervisory authority

Requests should be submitted to info@oraculum.chat

13. Data Breach Procedure

In the event of a data breach:

• We will promptly investigate and mitigate the incident
• Users and authorities will be notified within 72 hours if required by law
• We will provide transparent updates on corrective actions

14. Children's Privacy

Our Service is intended for users aged 18 and above. We do not knowingly collect data from minors. If we discover such information has been collected, it will be promptly deleted.

15. Data Protection Officer (DPO)

We have appointed a Data Protection Officer responsible for overseeing privacy practices and compliance.

You may contact the DPO at: dpo@oraculum.chat

16. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a new "Effective Date."

Material changes will be communicated via email or a notification on the website.

17. Contact Information

For any questions, concerns, or requests related to privacy, contact us at:

18. Acceptance

By using Oraculum.chat, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your continued use of the Service after any updates constitutes acceptance of the revised policy.